CrashPlan recently updated itself to version 10 on my Pop!_OS laptop and stopped backing anything up.
When trying to start the client, I got faced with this error message:
Code42 cannot connect to its backend service.
Digging through log files
In /usr/local/crashplan/log/service.log.0, I found the reason why the
service didn't start:
[05.18.22 07:40:05.756 ERROR main com.backup42.service.CPService] Error starting up, java.lang.IllegalStateException: Failed to start authorized services.
STACKTRACE:: java.lang.IllegalStateException: Failed to start authorized services.
at com.backup42.service.ClientServiceManager.authorize(ClientServiceManager.java:552)
at com.backup42.service.CPService.startServices(CPService.java:2467)
at com.backup42.service.CPService.start(CPService.java:562)
at com.backup42.service.CPService.main(CPService.java:1574)
Caused by: com.google.inject.ProvisionException: Unable to provision, see the following errors:
1) Error injecting constructor, java.lang.UnsatisfiedLinkError: Unable to load library 'uaw':
libuaw.so: cannot open shared object file: No such file or directory
libuaw.so: cannot open shared object file: No such file or directory
Native library (linux-x86-64/libuaw.so) not found in resource path (lib/com.backup42.desktop.jar:lang)
at com.code42.service.useractivity.UserActivityWatcherServiceImpl.<init>(UserActivityWatcherServiceImpl.java:67)
at com.code42.service.useractivity.UserActivityWatcherServiceImpl.class(UserActivityWatcherServiceImpl.java:23)
while locating com.code42.service.useractivity.UserActivityWatcherServiceImpl
at com.code42.service.AbstractAuthorizedModule.addServiceWithoutBinding(AbstractAuthorizedModule.java:77)
while locating com.code42.service.IAuthorizedService annotated with @com.google.inject.internal.Element(setName=,uniqueId=34, type=MULTIBINDER, keyType=)
while locating java.util.Set<com.code42.service.IAuthorizedService>
1 error
at com.google.inject.internal.InternalProvisionException.toProvisionException(InternalProvisionException.java:226)
at com.google.inject.internal.InjectorImpl$1.get(InjectorImpl.java:1097)
at com.google.inject.internal.InjectorImpl.getInstance(InjectorImpl.java:1126)
at com.backup42.service.ClientServiceManager.getServices(ClientServiceManager.java:679)
at com.backup42.service.ClientServiceManager.authorize(ClientServiceManager.java:513)
... 3 more
Caused by: java.lang.UnsatisfiedLinkError: Unable to load library 'uaw':
libuaw.so: cannot open shared object file: No such file or directory
libuaw.so: cannot open shared object file: No such file or directory
Native library (linux-x86-64/libuaw.so) not found in resource path (lib/com.backup42.desktop.jar:lang)
at com.sun.jna.NativeLibrary.loadLibrary(NativeLibrary.java:301)
at com.sun.jna.NativeLibrary.getInstance(NativeLibrary.java:461)
at com.sun.jna.Library$Handler.<init>(Library.java:192)
at com.sun.jna.Native.load(Native.java:596)
at com.sun.jna.Native.load(Native.java:570)
at com.code42.service.useractivity.UserActivityWatcherServiceImpl.<init>(UserActivityWatcherServiceImpl.java:72)
at com.code42.service.useractivity.UserActivityWatcherServiceImpl$$FastClassByGuice$$4bcc96f8.newInstance(<generated>)
at com.google.inject.internal.DefaultConstructionProxyFactory$FastClassProxy.newInstance(DefaultConstructionProxyFactory.java:89)
at com.google.inject.internal.ConstructorInjector.provision(ConstructorInjector.java:114)
at com.google.inject.internal.ConstructorInjector.construct(ConstructorInjector.java:91)
at com.google.inject.internal.ConstructorBindingImpl$Factory.get(ConstructorBindingImpl.java:306)
at com.google.inject.internal.ProviderToInternalFactoryAdapter.get(ProviderToInternalFactoryAdapter.java:40)
at com.code42.service.AuthorizedScope$1.get(AuthorizedScope.java:38)
at com.google.inject.internal.InternalFactoryToProviderAdapter.get(InternalFactoryToProviderAdapter.java:39)
at com.google.inject.internal.FactoryProxy.get(FactoryProxy.java:62)
at com.google.inject.internal.ProviderToInternalFactoryAdapter.get(ProviderToInternalFactoryAdapter.java:40)
at com.code42.service.AuthorizedScope$1.get(AuthorizedScope.java:38)
at com.google.inject.internal.InternalFactoryToProviderAdapter.get(InternalFactoryToProviderAdapter.java:39)
at com.google.inject.internal.SingleParameterInjector.inject(SingleParameterInjector.java:42)
at com.google.inject.internal.RealMultibinder$RealMultibinderProvider.doProvision(RealMultibinder.java:198)
at com.google.inject.internal.RealMultibinder$RealMultibinderProvider.doProvision(RealMultibinder.java:151)
at com.google.inject.internal.InternalProviderInstanceBindingImpl$Factory.get(InternalProviderInstanceBindingImpl.java:113)
at com.google.inject.internal.InjectorImpl$1.get(InjectorImpl.java:1094)
... 6 more
Suppressed: java.lang.UnsatisfiedLinkError: libuaw.so: cannot open shared object file: No such file or directory
at com.sun.jna.Native.open(Native Method)
at com.sun.jna.NativeLibrary.loadLibrary(NativeLibrary.java:191)
... 28 more
Suppressed: java.lang.UnsatisfiedLinkError: libuaw.so: cannot open shared object file: No such file or directory
at com.sun.jna.Native.open(Native Method)
at com.sun.jna.NativeLibrary.loadLibrary(NativeLibrary.java:204)
... 28 more
Suppressed: java.io.IOException: Native library (linux-x86-64/libuaw.so) not found in resource path (lib/com.backup42.desktop.jar:lang)
at com.sun.jna.Native.extractFromResourcePath(Native.java:1119)
at com.sun.jna.NativeLibrary.loadLibrary(NativeLibrary.java:275)
... 28 more
[05.18.22 07:40:05.756 INFO main 42.service.history.HistoryLogger] HISTORY:: Code42 stopped, version 10.0.0
[05.18.22 07:40:05.756 INFO main com.backup42.service.CPService] ***** STOPPING *****
[05.18.22 07:40:05.757 INFO Thread-0 com.backup42.service.CPService] ShutdownHook...calling cleanup
[05.18.22 07:40:05.759 INFO STOPPING com.backup42.service.CPService] SHUTDOWN:: Stopping service...
This suggests that a new library dependency (uaw) didn't get installed during the
last upgrade.
Looking at the upgrade log (/usr/local/crashplan/log/upgrade..log), I
found that it detected my operating system as "pop 20":
Fri May 13 07:39:51 PDT 2022: Info : Resolve Native Libraries for pop 20...
Fri May 13 07:39:51 PDT 2022: Info : Keep common libs
Fri May 13 07:39:51 PDT 2022: Info : Keep pop 20 libs
I unpacked the official installer (login required):
$ tar zxf CrashPlanSmb_10.0.0_15252000061000_303_Linux.tgz
$ cd code42-install
$ gzip -dc CrashPlanSmb_10.0.0.cpi | cpio -i
and found that libuaw.so is only shipped for 4 supported platforms
(rhel7, rhel8, ubuntu18 and ubuntu20):
$ find nlib/
nlib/
nlib/common
nlib/common/libfreeblpriv3.chk
nlib/common/libsoftokn3.chk
nlib/common/libsmime3.so
nlib/common/libnss3.so
nlib/common/libplc4.so
nlib/common/libssl3.so
nlib/common/libsoftokn3.so
nlib/common/libnssdbm3.so
nlib/common/libjss4.so
nlib/common/libleveldb.so
nlib/common/libfreeblpriv3.so
nlib/common/libfreebl3.chk
nlib/common/libplds4.so
nlib/common/libnssutil3.so
nlib/common/libnspr4.so
nlib/common/libfreebl3.so
nlib/common/libc42core.so
nlib/common/libc42archive64.so
nlib/common/libnssdbm3.chk
nlib/rhel7
nlib/rhel7/libuaw.so
nlib/rhel8
nlib/rhel8/libuaw.so
nlib/ubuntu18
nlib/ubuntu18/libuaw.so
nlib/ubuntu20
nlib/ubuntu20/libuaw.so
Fixing the installation script
Others have fixed this problem by copying the files manually but since Pop!_OS is based on Ubuntu, I decided to fix this by forcing the OS to be detected as "ubuntu" in the installer.
I simply edited install.sh like this:
--- install.sh.orig 2022-05-18 16:47:52.176199965 -0700
+++ install.sh 2022-05-18 16:57:26.231723044 -0700
@@ -15,7 +15,7 @@
readonly IS_ROOT=$([[ $(id -u) -eq 0 ]] && echo true || echo false)
readonly REQ_CMDS="chmod chown cp cpio cut grep gzip hash id ls mkdir mv sed"
readonly APP_VERSION_FILE="c42.version.properties"
-readonly OS_NAME=$(grep "^ID=" /etc/os-release | cut -d = -f 2 | tr -d \" | tr '[:upper:]' '[:lower:]')
+readonly OS_NAME=ubuntu
readonly OS_VERSION=$(grep "^VERSION_ID=" /etc/os-release | cut -d = -f 2 | tr -d \" | cut -d . -f1)
SCRIPT_DIR="${0:0:${#0} - ${#SCRIPT_NAME}}"
and then ran that install script as root again to upgrade my existing installation.